Have questions?

Check below to find the answers to some questions we commonly get asked. Still haven’t got your answer? Contact us here.

General

What are my responsibilities as a tenant for repairs?

Day-to-day upkeep, like keeping the home clean and reporting issues promptly, is your responsibility. Structural repairs and anything affecting the fabric of the building are ours. Your tenancy agreement sets out the full breakdown clearly.

What happens if something needs repairing in my home?
You can log any repair or maintenance issue directly through our resident’s app, and our on-site team will be in touch to arrange a fix.
Is my rent fixed, or can it increase?

Rent is increased no more than once a year and is adjusted, no higher than the market rate. We’ll always communicate any changes in advance, so you have time to plan.

How much notice do I need to give if I want to leave?

You'll need to give two months' written notice in line with your agreement.

What type of tenancy will I have?
From May 1st 2026, you'll be on an assured periodic tenancy, meaning there's no fixed end date. Think of it as a rolling tenancy. Stay for as long as it suits your plans!
Do I need to pay a security deposit on my new Present Made home?
No. We don't charge a security deposit, so there's no large lump sum to find before you move in.
Do I need to pay anything to reserve my home at Present Made?
When you apply, you'll pay £200 to reserve your home while we process your application. This is fully redeemable against your first month's rent.

Please note that the £200 is non-refundable if you choose to withdraw your application.
How do I sign up?
Reservations are now open. Book a tour here.
Are you pet friendly?
Absolutely. We welcome furry friends of all sizes. And at Eddington you can even groom, pamper and wash your pets in our pet spa area.
What’s included in my rent?

Your rent covers your furnished home with high quality appliances and furnishings, superfast WiFi, access to our on-site maintenance team, and a programme of resident events. At Present Made Eddington, you also get access to our co-working space, gym, cinema and shared lounge.

Council tax and utility bills are not included in your rent. However, our on-site team will help you get set up with the right suppliers when you move in, so it's one less thing to worry about.

Where are your neighbourhoods?
Our first neighbourhood is in Eddington, Cambridge. You can book your tour now by clicking here. We'll have other neighbourhoods coming soon. Watch this space!

Eddington

What can I expect from Present Made, Eddington?
A new rental neighbourhood 10 minutes from the centre of Cambridge. Design-led houses and apartments ranging from 1 to 4 beds that give you access to plenty of green space, an on-site cinema, state of the art gym and stylish co-working space.
Where is Eddington?
Eddington is a new town to the North West of Cambridge. Just 10 minutes by bike or 20 minutes walk to the city centre, Eddington is an award-winning area, setting a new standard for urban design guided by innovative sustainability practices. Everything you need is on your doorstep and a short walk away, from Ofsted outstanding schools to a Sainsbury’s to great restaurants, bars and cafes.